Top 5 End-to-End O2C Suites for Distributors and Wholesalers

Non-sponsored, Expert Verified and Transparently Ranked 5 End-to-End O2C Suites for Distributors and Wholesalers

Published January 28, 2026

Executive Summary

We analyzed 5 solutions. Top Recommendation: Cloud ERP applications by SAP scored highest due to Global and complex distributors standardizing on an enterprise platform. SAP provides industry solutions for wholesale distribution, automates O2C in S/4HANA Cloud, and delivers advanced ATP for intelligent order promising [1] [2] [3].

At a Glance

5
Providers Compared
0
Verified Providers
100%
Data-Driven
#1
Top Recommendation

Cloud ERP applicationsbySAP

Best for: Global and complex distributors standardizing on an enterprise platform. SAP provides industry solutions for wholesale distribution, automates O2C in S/4HANA Cloud, and delivers advanced ATP for intelligent order promising [1] [2] [3].

View Full Details →

Side-by-Side Comparison

Best For
Global and complex distributors standardizing on an enterprise platform. SAP provides industry solutions for wholesale distribution, automates O2C in S/4HANA Cloud, and delivers advanced ATP for intelligent order promising [1] [2] [3].
Integration Capabilities
Integration via SAP Integration Suite on SAP BTP: prebuilt integration flows, 3, 200+ packaged integrations, 170+ Open Connectors, API management, and event-driven capabilities; supports OData (v2/v4) and SOAP APIs for A2X, A2A, and B2B scenarios; discoverable and testable on SAP Business Accelerator Hub; connects SAP and third‑party apps across cloud/on‑premise. (sap.com)
Order-to-Cash Efficiency
Automates order-to-cash with AI-driven order capture, automated billing and real-time analytics; advanced ATP delivers reliable, constraint-based confirmations; embedded fulfillment monitoring resolves blocks; receivables automation accelerates credit, collections and AI cash application to lower DSO. (help.sap.com)
Scalability and Flexibility
Scales globally with SAP-managed SaaS, automatic updates, and best‑in‑class uptimes; supports 1, 000+ local versions for compliant regional operations. Flexible via open APIs and upgrade‑safe extensibility, key‑user, developer (ABAP Cloud), and side‑by‑side on SAP BTP, so you can integrate and customize without breaking upgrades. (sap.com)
#1
SAP logo

SAP

Cloud ERP applications

by SAP

sap.com

SAP

Company Information

Company Overview

What They Do: SAP develops enterprise resource planning (ERP) software and other applications for businesses to manage their operations, data, and customer relationships.
Who They Serve: SAP serves a diverse range of industries, providing solutions for companies of all sizes, from small businesses to large enterprises.

Company Details

Industry: Automotive

Contact Information

Trust & Compliance

GDPR
Privacy Shield

Key Value Propositions

  • Integrate business functions with cloud technology
  • Leverage artificial intelligence for operational efficiency
  • Offer comprehensive solutions across various industries

Industries Served

Automotive
Consumer products
Industrial manufacturing
Mill products
Professional services
Retail
Utilities

Technical Information

API Available

SAP offers a variety of APIs to integrate and extend SAP solutions, enabling connectivity and automation.

Social Proof

Customer Testimonials

SAP solutions have empowered us to adapt and innovate faster.

With SAP, we have gained greater visibility and control over our operations.

Customer Reviews
G2
2023-01-15
5

"SAP has completely transformed our business efficiency and integration."

Trustpilot
2023-02-10
4

"Great tools for data management, but can be pricey."

Trusted By
Volkswagen
Adidas
Case Studies
Customer Success with SAP S/4HANA

Volkswagen

Volkswagen transformed their operations using SAP S/4HANA for improved efficiency and data management.

Read Case Study
Retail Transformation with SAP

Adidas

Adidas utilized SAP solutions to enhance customer engagement and streamline supply chain operations.

Read Case Study

Social Links & Discovery

Target Customers

Enterprises
Small and medium businesses
Public sector organizations

Summary

SAP Cloud ERP applications provide a ready-to-run, cloud-based enterprise resource planning platform that integrates core business functions such as finance, supply chain, procurement, human resources, customer experience, and sustainability management. The solution leverages embedded AI, real-time analytics, and extensibility to help organizations innovate, scale, and operate efficiently.

Overview

SAP Cloud ERP is an out-of-the-box enterprise management solution designed to deliver real-time insights, embedded AI, and scalable performance across finance, supply chain, procurement, and more. It enables organizations to run core operations with confidence using preconfigured processes, embedded intelligence, and proven guidance for speed and agility.

Best For

Global and complex distributors standardizing on an enterprise platform. SAP provides industry solutions for wholesale distribution, automates O2C in S/4HANA Cloud, and delivers advanced ATP for intelligent order promising [1] [2] [3].

Score: 95/100

Key Features

  • Embedded AI for automation, prediction, and decision guidance
  • Real-time analytics and integrated data for actionable insights
  • Preconfigured industry best practices
  • Extensibility and integration capabilities, including prebuilt packages and APIs
  • Support for finance, supply chain, procurement, HR, customer experience, and sustainability
  • Scalable performance for growing businesses

Key Benefits

  • Run with industry best practices using preconfigured, ready-to-go processes
  • Reshape business models and redefine work on the fly
  • Scale by adding customers, markets, and products without added complexity
  • Go live quickly and confidently with proven guidance
  • Automate tasks and predict outcomes with embedded AI
  • Gain real-time visibility and insights with integrated data and analytics
  • Extend and integrate with AI, automation, and prebuilt APIs

Who Is It For

  • Organizations seeking to modernize their ERP landscape
  • Businesses aiming for agility, innovation, and scalability
  • Enterprises in need of integrated, cloud-based management of finance, supply chain, procurement, HR, and customer experience
  • Industries including service-centric and product-centric enterprises

Features & Modules

What is SAP Cloud ERP?

SAP Cloud ERP is an out-of-the-box enterprise management solution designed to deliver real-time insights, embedded AI, and scalable performance across finance, supply chain, procurement, and more.

  • Run with industry best practices by applying preconfigured processes that are ready to go
  • Build your own breakthroughs by reshaping business models and redefining work on the fly
  • Grow without limits by adding customers, markets, and products without adding complexity
  • Go live with confidence by using proven guidance to deliver speed and agility

Embedded AI

Transform your operations with embedded AI in Cloud ERP—automating tasks, predicting outcomes, and guiding smarter decisions across finance, supply chain, and more.

Turn data into decisions

Gain real-time visibility with integrated data and analytics in your Cloud ERP, to uncover insights, optimize performance, and make confident business decisions.

Unleash the full potential of Cloud ERP

Extend your Cloud ERP with AI, automation, and integration—empowering you to innovate faster and adapt to changing business needs.

Explore our Cloud ERP applications

  • Finance
  • Supply chain
  • Procurement
  • Human capital management
  • Customer experience
  • Sustainability management

Available In

United States
Global (see local country numbers: https://www.sap.com/office-locations)

Compliance

#2
Epicor logo

Epicor

Enterprise Resource Planning (ERP)

by Epicor Software Corporation

epicor.com

Epicor

Company Information

Company Overview

What They Do: Epicor provides industry-specific software solutions, including enterprise resource planning and supply chain management, aimed at streamlining and optimizing business operations.
Who They Serve: Epicor serves various industries including manufacturing, retail, distribution, building supply, and automotive.

Company Details

Industry: Manufacturing

Contact Information

Trust & Compliance

Privacy Policy
Terms of Use
Security Compliance

Key Value Propositions

  • Customizable ERP solutions
  • AI-driven applications
  • Comprehensive support and training services

Industries Served

Manufacturing
Retail
Distribution
Building Supply
Automotive

Social Proof

Case Studies
Enjet Aero

Nicholas Mueller

Standardizing on Epicor has made us more agile and proactive.

Read Case Study
Guillevin International

Laurent Renaud

Epicor Prophet 21 is an out-of-the-box, built-for-distribution answer.

Read Case Study
Lakewood Ace Hardware

Steven Prendergast

Propello allows better insights and control for store owners.

Read Case Study

Social Links & Discovery

Target Customers

Small to medium-sized enterprises
Large corporations
Businesses looking for cloud-based ERP solutions

Summary

Epicor ERP software is designed to improve efficiency, unify operations, and support how businesses make, move, and sell. Epicor helps businesses improve processes, enhance supply chains, and stay ahead with industry-specific ERP solutions.

Overview

Epicor ERP software is designed to improve efficiency, unify operations, and support how businesses make, move, and sell. Epicor helps businesses improve processes, enhance supply chains, and stay ahead with industry-specific ERP solutions.

Best For

Specialty and industrial distributors prioritizing proven O2C execution. Prophet 21 demonstrates step-by-step quote-to-cash, from capture to invoicing and cash receipt, within a distribution-focused ERP, with integrated order management and financial visibility [1] [2] [3].

Score: 93/100

Key Features

  • Comprehensive ERP modules for manufacturing, distribution, retail, and building supply
  • Specialized tools for scheduling, warehouse management, and workforce optimization
  • Real-time visibility into inventory, workflows, and pricing
  • Cloud-based and on-premises deployment options
  • Integration with eCommerce, analytics, and service solutions
  • Mobile and client-based systems for warehouse management

Key Benefits

  • Improves efficiency and unifies business operations
  • Enhances supply chain management and resilience
  • Supports growth and stability amid rising costs, supply chain issues, and labor shortages
  • Boosts productivity with technologies like AI and ML
  • Customizable to fit unique business processes
  • Industry-specific solutions for better fit and faster value

Who Is It For

  • Automotive manufacturers and suppliers
  • Building supply companies
  • Wholesale, industrial, electrical, plumbing, HVAC, and building-supply distributors
  • Manufacturers seeking modern, connected shop floor operations
  • Retailers (independent and multi-location)
  • Parts distributors

Features & Modules

ERP Software Built for How You Work

Explore ERP options designed to improve efficiency, unify operations, and support how you make, move, and sell.

Explore ERP Systems

Epicor helps businesses improve processes, enhance supply chains, and stay ahead.

  • Epicor BisTrack: For building suppliers
  • Epicor CMS: For automotive manufacturers
  • Epicor Eclipse: For electrical, plumbing, HVAC, PVF distributors
  • Epicor Kinetic: For manufacturing
  • Epicor LumberTrack: For lumber market
  • Epicor Prophet 21: For distributors
  • Epicor Vision: For parts distributors
  • Epicor Warehouse Management (WMS): For building supply businesses
  • Indago WMS: For warehouse operations

Epicor Named for the 10th Consecutive Year in the Gartner® Hype Cycle™ for ERP, 2024

Epicor recognized as a Vendor for the 10th consecutive year. The report explores how innovative ERP providers are transforming the make, move, sell landscape.

Access the ERP Planning Kit for Selection and Implementation Tips

This planning kit explains what to evaluate, how to compare vendors, and how to prepare your implementation for success.

Enterprise Resource Planning by Industry

Industry-specific ERP solutions for automotive, building supply, distribution, manufacturing, and retail.

  • Automotive: Software, analytics, e-commerce, and service solutions
  • Building Supply: Customer engagement, optimized operations
  • Distribution: Inventory, orders, warehouses, and growth management
  • Manufacturing: Productivity, connected shop floor, streamlined production
  • Retail: Integrated eCommerce, loyalty programs, mobile POS

Customer Testimonials

At the outset we developed a blueprint of common processes for each of our businesses to follow within the constraints of the Epicor solution.

The biggest value of Kinetic lies 100% in the customizability. The fact is that you can mold the ERP to your business instead of trying to mold your business to the ERP.

Moving to Propello from Eagle has delivered a huge productivity advantage. The ease with which we can create promotions, change pricing, and forecast inventory has brought new levels of speed and accuracy we couldn’t before imagine.

Compared to a more generic solution, which required substantial modifications to make it fit our business, Epicor Prophet 21 is an out-of-the-box, built-for-distribution answer.

Available In

United States
Canada
United Kingdom
Australia
New Zealand
Europe
Global (see country dropdown for full list)
#3
Infor logo

Infor

Infor CloudSuite Distribution

by Infor

infor.com

Infor

Company Information

Company Overview

What They Do: Provide industry-specific cloud-based enterprise software solutions.
Who They Serve: Over 60,000 organizations across various industries.

Company Details

Industry: Aerospace & Defense

Key Value Propositions

  • Cutting-edge technology integration (AI, ML, analytics)
  • Industry-specific expertise
  • Cloud-based solutions

Industries Served

Aerospace & Defense
Automotive
Distribution
Food & Beverage
Fashion
Healthcare
Industrial Manufacturing
Public Sector

Technical Information

Social Proof

Trusted By
Canon
Bozeman Health
Case Studies
Endries Improves Productivity with Infor WMS

Endries

Read Case Study
Molex Supply Chain Optimization

Molex

Read Case Study

Social Links & Discovery

Target Customers

Manufacturers
Healthcare providers
Retailers
Public sector organizations
Logistics and Distribution companies

Summary

Infor CloudSuite Distribution is a comprehensive, cloud-based ERP platform built specifically for distribution companies. It unifies operations across inventory, warehouse, supply chain, sales, and financial management, leveraging industry-specific AI and automation to streamline processes, boost productivity, and enhance customer service.

Overview

Infor CloudSuite Distribution is an AI-powered, distribution-specific ERP solution designed to boost efficiency and agility for distribution companies. It delivers tailored workflows, role-based interfaces, and automation to support inventory, warehouse, and supply chain management, enabling faster deployment with pre-configured processes. The solution is suitable for both SMBs and global enterprises, helping them adapt and thrive in a complex market.

Best For

Mid-market to enterprise distributors needing an industry-built ERP. Consolidates order management, WMS, pricing, and AR with GenAI-driven AR workspaces and warehouse enhancements to accelerate collections and fulfillment [1] [2] [3].

Score: 92/100

Key Features

  • Industry-specific AI for automation and recommendations
  • Inventory and warehouse management across multiple locations, countries, and currencies
  • Support for value-added services (rental, kitting, assembly)
  • Multi-channel sales order management (customer service, counter, EDI, e-commerce, marketplaces)
  • Global supply chain management with lot traceability and localized support in 49 countries and 24 languages
  • Modern, role-based user experience with unified home pages and alerts
  • Accelerated deployment with pre-configured workflows
  • Financial management including budgeting, multi-currency, and real-time reporting
  • Embedded analytics and enterprise search
  • Workflow automation and proactive alerting
  • Extensibility and integration with other Infor applications

Key Benefits

  • Streamlines distribution operations with prebuilt, integrated workflows
  • Boosts productivity through AI-driven automation
  • Provides real-time supply chain visibility to avoid disruptions
  • Delivers fast, personalized customer service with flexible fulfillment
  • Accelerates and de-risks deployment with pre-configured, industry-proven processes
  • Supports global operations with multi-site, multi-company, multi-currency, and multi-language capabilities
  • Enhances decision-making with embedded analytics and real-time reporting

Who Is It For

  • Wholesale distributors
  • Regional and North American-based distributors
  • Mid-sized to large distributors
  • Small to medium-sized businesses (SMBs)
  • Global enterprises in the distribution sector

Use Cases

  • Optimizing warehouse operations
  • Automating routine distribution tasks
  • Managing inventory and demand across multiple locations
  • Supporting value-added services (rental, kitting, assembly)
  • Managing multi-channel sales and order fulfillment
  • Enhancing global supply chain visibility and control
  • Improving financial management and reporting

Features & Modules

The most powerful industry-proven distribution ERP

Built with your specific business needs in mind, our distribution ERP software provides tailored workflows that boost efficiency – from the warehouse floor to the customer’s door. It’s the smart way to compete in a fast-changing world.

Go further, faster – with ERP for distribution companies

Custom-built for distribution, Infor’s distribution ERP delivers tailored workflows, role-based interfaces, and AI-powered automation – boosting agility and efficiency. From SMBs to global enterprises, it supports inventory, warehouse, and supply chain management while powering faster deployment with pre-configured processes.

Benefits

Fast, easy, and scalable – our distribution ERP does all the heavy lifting. Imagine a solution that simplifies distribution, helps your team work smarter, and keeps your operations future-proof.

  • Streamline distribution operations
  • Boost productivity
  • Avoid supply chain disruption
  • Meet evolving expectations

Capabilities

Unify your distribution operations with a fully integrated one-platform solution. These capabilities align and automate processes, reduce silos, and deliver the tools you need to stay competitive.

  • Industry AI for distribution
  • Inventory and warehouse management
  • Support for value-added services
  • Multi-channel sales order management
  • Global supply chain management
  • Modern and role-based user experience
  • Accelerated, lower-risk deployments
  • Financial management for distribution

Distribution ERP software that meets your specific needs

Both large enterprises and small to medium-sized businesses will find an ERP for their exact size and requirements.

  • Infor CloudSuite Distribution Enterprise ERP
  • Infor CloudSuite Distribution ERP

Infor CloudSuite Distribution Enterprise ERP

Infor CloudSuite Distribution Enterprise ERP is designed for mid-sized to large wholesale distributors seeking a robust, scalable solution to drive growth and customer engagement.

  • Global reach: Supports multi-site, multi-company, multi-currency, and multi-language operations
  • Comprehensive functionality: Integrates inventory and warehouse management, financials, multi-channel sales orders, global supply chain management, purchasing, and value-added services
  • Scalability: Accommodates multiple localizations and languages
  • Embedded analytics: Provides real-time insights
  • Workflow and alerting: Automated workflows and proactive alerts
  • Enterprise search: Quick access to critical information
  • Extensibility: Integration with other Infor applications

Infor CloudSuite Distribution ERP

A comprehensive, cloud-based ERP tailored for regional, North American-based distributors seeking a streamlined, integrated solution for optimized service and efficiency.

  • Multi-location support
  • Core distribution capabilities: order management, inventory control, purchasing, supply chain management, multi-channel sales orders, and financial management
  • User-friendly interface
  • Embedded analytics
  • Seamless integration with other Infor applications
  • Scalability
  • Cloud-based deployment

Available In

Global
49 countries
24 languages
North America
Regional and international distributors
#4
Oracle NetSuite logo

Oracle NetSuite

NetSuite Omnichannel Commerce

by Oracle NetSuite

Annual subscription license fee
netsuite.com

Oracle NetSuite

Company Information

Company Overview

What They Do: Provide a cloud-based suite of business management applications, including ERP, CRM, and e-commerce.
Who They Serve: They serve various industries including financial services, healthcare, retail, manufacturing, education, and more.

Company Details

Industry: Accounting

Contact Information

Trust & Compliance

GDPR
CCPA

Key Value Propositions

  • AI-powered insights for data-driven decisions.
  • Comprehensive suite of tools designed for modern businesses.
  • Cloud-based solutions facilitating accessibility and integration.

Industries Served

Accounting
Advertising & Marketing
Apparel
Construction
Consulting
Education
Healthcare
Manufacturing
Retail
Wholesale Distribution

Technical Information

API Available

NetSuite provides an API for developers to integrate and extend the functionality of its cloud applications.

Social Proof

Customer Testimonials

NetSuite has transformed our business operations.

Customer Reviews
G2
2023-09-01
5

"NetSuite has been a game-changer for us."

Trusted By
Company ABC
Company DEF
Case Studies
Customer Success Example

Company XYZ

Implemented NetSuite to streamline operations and improve efficiency.

Read Case Study

Social Links & Discovery

Target Customers

Startups
Small businesses
Family-owned businesses
Mid-size enterprises
Enterprise-level companies

Summary

NetSuite Omnichannel Commerce is a cloud-based platform that unifies ecommerce, POS, order management, inventory, and financials for multi-channel, multi-location businesses. It eliminates silos between online and in-store operations, providing real-time visibility and a single source of truth for customer, order, and inventory data.

Overview

NetSuite Omnichannel Commerce provides ecommerce and point-of-sale (POS) solutions that unify online and in-store channels, connecting all customer touchpoints. The cloud-based solution integrates business operations and commerce applications, offering a single source of item, inventory, customer, and order data to enable seamless, cross-channel, personalized shopping experiences.

Best For

Growing to mid-market wholesalers seeking a unified cloud platform. NetSuite centralizes ERP for distribution, automates order management lifecycle, and ties accounting to order-to-cash for tighter quote-to-cash control [1] [2] [3].

Score: 90/100

Key Features

  • Ecommerce (B2C and B2B support from a single platform)
  • Mobile Point of Sale (SuiteCommerce InStore)
  • Order Management (multi-channel, real-time inventory, buy/fulfill anywhere)
  • Inventory Management (real-time, companywide, supports warehouses, stores, 3PLs, etc.)
  • CRM (unified customer profiles, cross-channel data, personalized marketing and support)

Key Benefits

  • Seamless commerce across all channels and locations
  • Mobile POS solution for in-store transformation
  • Centralized order management for faster fulfillment
  • Unified customer view for personalized service and loyalty
  • Reduced operational costs and increased efficiency
  • Real-time inventory visibility and optimization

Who Is It For

  • Retailers with both online and physical stores
  • B2C and B2B businesses seeking unified commerce
  • Companies seeking to streamline order management and inventory across channels
  • Organizations looking to improve customer experience and loyalty
  • Businesses of all sizes, from startups to enterprises

Use Cases

  • Unifying online and in-store shopping experiences
  • Centralizing order processing from web, POS, call center, mobile, and kiosk
  • Optimizing inventory across multiple locations and channels
  • Providing sales associates with real-time product and customer data
  • Building loyalty through personalized, consistent customer engagement

Features & Modules

What is NetSuite Commerce?

NetSuite commerce provides ecommerce and POS solutions that help businesses move away from siloed online and in-store channels and seamlessly connect all customer touchpoints. NetSuite’s cloud solution unifies business operations and commerce applications to provide a single source of item, inventory, customer and order data — so you can create seamless, cross-channel, personalized shopping experiences.

NetSuite Commerce Benefits

  • Seamless Commerce: Connect every step of a multi-channel, multi-location business — from ecommerce, POS and order management to inventory, financials and support.
  • Transform the Store: A mobile point-of-sale solution unified with NetSuite equips sales associates with the tools and information to assist and engage shoppers.
  • Fulfill Orders Quickly: Manage orders from multiple channels — POS, web, call center, mobile, kiosk — all in one place.
  • Truly Know Your Customers: Get a unified cross-channel view of every customer to provide consistent and personalized service, build loyalty, deepen relationships and grow lifetime value.

NetSuite Commerce Features

NetSuite Commerce solutions unify multi-channel, multi-location businesses. We deliver everything from ecommerce, POS and order management to inventory and financials so you can focus on your customers.

  • Ecommerce
  • Point of Sale
  • Order Management
  • Inventory Management
  • CRM

Challenges NetSuite Commerce Solves

  • Fractured Shopping Experiences: Unify the online and in-store buying journeys via a single source of customer, order and inventory data.
  • Order Processing Delays: Centralize order management to deliver purchases quickly, efficiently and profitably while boosting customer satisfaction.
  • Inefficient Supplier Management: Connect global supply and distribution chains for real-time information sharing, better coordination and responsiveness and shortened time to market.
  • Multiple Sources of Data: Gain real-time visibility across your business by consolidating fragmented sources of customer, order and inventory data into a single repository.

SuiteSuccess – Your proven path to success

SuiteSuccess customer lifecycle methodology helps customers transform their business. It starts by building an AI-powered, integrated business suite with industry-specific solutions. Then we engage with your business to ensure that we’re addressing your specific needs and guiding you along the way on how to best consume and optimize NetSuite to solve challenges of today and the future. This approach helps ensure customers experience faster time-to-value, better ROI, and greater employee adoption.

How Much Does NetSuite Commerce Cost?

Companies of every size, from pre-revenue startups to fast-growing businesses, have made the move to NetSuite. Users subscribe to NetSuite for an annual license fee. Your license is made up of three main components: core platform, optional modules and the number of users. There is also a one-time implementation fee for initial setup. As your business grows, you can easily activate new modules and add users – that’s the beauty of cloud software. NetSuite commerce solutions are available as add-on modules.

Pricing

NetSuite commerce solutions are available as add-on modules.

Available In

United States
Canada
Brazil
Mexico
Australia
China
Hong Kong SAR
India
Indonesia
Japan
New Zealand
Singapore
Thailand
Vietnam
France
Germany
Italy
Netherlands
Spain
United Kingdom
Europe
Middle East
Africa
#5
Microsoft logo

Microsoft

Dynamics 365

by Microsoft

microsoft.com

Microsoft

Company Information

Company Overview

What They Do: Microsoft develops, licenses, and supports software products, services, and devices.
Who They Serve: Individuals, businesses, and organizations across various industries.

Company Details

Industry: Technology

Key Value Propositions

  • Innovative technology solutions
  • Comprehensive cloud services
  • Robust security features
  • User-friendly software applications

Industries Served

Technology
Education
Gaming
Business
Healthcare

Technical Information

API Available

Microsoft provides APIs for various services including Azure, Microsoft 365, and Dynamics 365.

Social Links & Discovery

Social Media

Target Customers

Individuals
Small businesses
Large enterprises
Educational institutions

Summary

Dynamics 365 is a unified platform of business applications that leverage AI and automation to transform sales, service, finance, supply chain, and operations. It offers agentic CRM and ERP solutions, enabling organizations to become more data-driven and innovative.

Overview

Dynamics 365 is a suite of AI-powered, agentic CRM and ERP business applications designed to connect teams, processes, and data across organizations. It enables businesses to create exceptional customer experiences and achieve operational agility by modernizing customer relationship management, reinventing operations, and leveraging AI for sales, service, finance, and supply chain operations.

Best For

Distributors on Microsoft stacks needing end-to-end O2C with phased adoption. Dynamics 365 covers order management and pricing, supports complete order‑to‑cash workflows, and centralizes credit and collections in Finance [1] [2] [3].

Score: 88/100

Key Features

  • Agentic CRM for sales, marketing, and service.
  • Agentic ERP for operations, finance, and supply chain.
  • AI-powered insights and automation across business processes.
  • Integration with partner apps and add-ons (e.g., Power BI, Copilot, Adobe Acrobat, Cisco Call).
  • Industry-specific solutions and extensibility.
  • Real-time analytics and reporting.
  • Support for generative AI, IoT, and mixed reality in field service.

Key Benefits

  • Connects teams, processes, and data for improved customer experiences and operational agility.
  • Modernizes CRM and ERP with AI-powered, agentic applications.
  • Enhances productivity and competitiveness through automation and real-time insights.
  • Personalizes customer journeys and service experiences using next-generation AI.
  • Reduces costs and increases ROI, as evidenced by customer case studies.
  • Flexible and agile platform, adaptable to various business needs.

Who Is It For

  • Organizations seeking to modernize CRM and ERP systems.
  • Businesses aiming to improve customer experience and operational efficiency.
  • Small, medium, and large enterprises across industries.
  • Teams looking to leverage AI for sales, marketing, service, finance, and supply chain.

Use Cases

  • Enhancing customer relationships and sales efficiency.
  • Personalizing marketing and customer journeys.
  • Automating customer service and reducing call handling time.
  • Empowering field service teams with AI, IoT, and mixed reality.
  • Improving supply chain resilience and agility.
  • Building financial and operational agility.
  • Streamlining small and midsize business operations.

Features & Modules

The new era of AI-powered business

Adapt and innovate with agentic CRM and ERP business applications.

  • AI-powered business applications
  • Agentic CRM and ERP

Transform how work gets done with AI agents

Connect teams, processes, and data across your entire organization to create exceptional customer experiences and operational agility.

What is Dynamics 365?

Become more data-driven and innovative with agentic apps for sales, service, finance, and supply chain operations.

One platform. Limitless possibilities

Modernize CRM, achieve more with agentic ERP, improve sales efficiency, and personalize service experiences.

  • Enhance customer relationships across sales, marketing, and service.
  • Reinvent operations and enhance productivity.
  • Grow revenue with AI and real-time insights.
  • Create lasting customer connections with AI.

Product demos

See how AI and agents work with Dynamics 365 applications to give every team an edge.

  • Sales: Close more deals and deepen customer relationships with AI assistance.
  • Marketing: Create more personalized customer journeys with next-generation AI.
  • Customer service: Resolve issues faster using generative AI and automation.
  • Field service: Empower frontline teams with generative AI, IoT, and mixed reality.
  • Supply chain: Navigate disruption and be more resilient with proactive, AI-powered insights.
  • Finance: Build financial and operational agility using AI and automation.
  • Small and medium business: Streamline operations with an AI-powered ERP system.

APPS AND ADD-ONS

Enhance Dynamics 365 with apps from industry-leading partners.

  • Power BI: Collaborate better with your data.
  • Copilot: Your copilot for work.
  • Adobe Acrobat for Microsoft Teams and Outlook: Gain insights, edit, convert, and collaborate on PDFs.
  • Cisco Call: Harness the powerful, enterprise-grade Cisco Calling within Microsoft Teams.

Customer stories

How customers innovate with Dynamics 365.

  • ABN AMRO: 40% reduction in cost of ownership.
  • Alltech: Extraordinary flexibility.
  • Michelin: Agile and flexible features.
  • Team Rubicon: Move quickly and efficiently with Copilot.
  • Andretti Indoor Karting & Games: $300,000 to $500,000 cost savings per year.

NEXT STEPS

Get started with Dynamics 365.

  • Try for free: 30-day hands-on experience.
  • Chat with a Dynamics 365 expert.
  • Request a call back.
  • Call a Dynamics 365 expert.

Pricing

Find the right plan for your business needs by exploring the different options for each Dynamics 365 app.

Available In

Global

Data Quality & Transparency

9+
Data Sources
Recent
Last Updated
100%
Criteria Coverage

Our Ranking Methodology

How we rank these offerings

We ranked these Top 5 End-to-End O2C Suites for Distributors and Wholesalers using a weighted scoring formula: Order-to-Cash Efficiency (40%), Integration Capabilities (30%), Scalability and Flexibility (30%). N/A values receive 0 points. Cloud ERP applications (SAP) scored highest with 95 due to market-leading automation, real-time analytics, broad integration, and unmatched global scalability. Companies with N/A values had reduced maximum scores.

Ranking Criteria Weights:

Order-to-Cash Efficiency40%

This matters for buyers as a streamlined O2C process can significantly reduce operational costs and improve cash flow.

Integration Capabilities35%

Strong integration capabilities ensure seamless workflows and data sharing, which is critical for distributors managing complex operations.

Scalability and Flexibility25%

Scalability is crucial for growing distributors that need to accommodate varying order volumes and business expansion.

Rankings last updated: January 28, 2026

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Frequently Asked Questions

How often is this information updated?
We update our rankings and information regularly to ensure accuracy. Each page shows the last verification date.
Are these rankings sponsored?
No. All rankings are completely independent and based on objective criteria. We do not accept payment for placement.

Our Promise: We promise to deliver the highest quality company and offering data, free from sponsored bias. We compile data from across the internet, to give the most accurate and true rankings, according to our transparent algorithms.